Customer Support

Welcome to NatPay's Help Center

Here you may download PDF forms, guides, and software – plus get answers to frequently asked questions, view bank holidays, and learn more about our fees.

You may access all of these items quickly by clicking on the links shown below.

Support Links:


ACH Leader

In business since 1991, NatPay remains a top leader in ACH & Document Distribution Solutions processing $76+ billion annually for 188,000+ ACH clients.

Insured & Audited

NatPay is insured through three major insurance carriers, and uses a third-party accounting firm to perform annual audits of its records.


NatPay is  HIPAA compliant, and a SSAE 18 (SOC 1) Type 2 examined organization for both ACH and Document Distribution Solutions.