Customer Support

Downloads

Below, you may download the latest help guides, and forms that NatPay currently offers.

All PDF documents on this page require Adobe Acrobat Reader to be viewed, filled out, signed, and saved.

 

Direct Deposit Downloads:

My.DirectDeposit.com Quick-Start Guide
Click here to download the English PDF.

My.DirectDeposit.com User Guide (Revised: 02/16/2017)
Click here to download the English PDF.

Employee Direct Deposit Authorization Form
Click here to download the English PDF.
(Revised: 12/16/2021)

Direct Deposit EE Service Agreement
Click here to contact NatPay for the latest version.

Correction Fees Definitions and Costs
Click here to download the PDF.
(Revised: 08/01/2022)

Transmission Manager Software
Click here to download the NPC.exe file.


Doculivery Downloads:

Employee Quick-Start Guides
These custom guides are available by clicking on the link "Click Here for User Guide" on your organization's unique Doculivery login page.

Messaging Guide for Administrators
Click here to download the PDF.

Customer Guide
Click here to download the PDF.

Manage External Users Guide for Administrator
Click here to download the PDF.

Manage Internal Users Guide for Administrators
Click here to download the PDF.

External Group Administration Guide
Click here to download the PDF.

W-2 Administrator Guide
Click here to download the PDF.

NatPay Invoicing Quick-Start Guide
Click here to download the PDF.


NatPay Downloads:

NatPay Non-Disclosure Agreement
Click here to download the PDF.

 

Endorsements

ACH Leader

In business since 1991, NatPay remains a top leader in ACH & Document Distribution Solutions processing $145+ billion annually for 272,000+ ACH clients nationwide.

Insured & Audited

NatPay is insured through three major insurance carriers, and uses a third-party accounting firm to perform annual audits of its records.

Compliant

NatPay is  HIPAA compliant, and a SSAE 18 (SOC 1) Type 2 examined organization for both ACH and Document Distribution Solutions.