Customer Support

ACH Text Message Notifications

ACH text message notifications provide custom alerts to our ACH customers. Sign up today!

ACH text message notifications are a great way to stay informed. Customize your alert settings for the folllowing:

• Early-return spreadsheets are available
• Returns/processes are delayed
• Early closeout begins
• NatPay successfully processes through the Federal Reserve
• New features are available

As NatPay's text-messaging service matures based on your feedback, the above list will change to best serve your needs.

Signing up is simple. Just log into My.DirectDeposit.com and click the Preferences tab to get started.

If you have any questions, please contact customer service.

Endorsements

ACH Leader

In business since 1991, NatPay remains a top leader in ACH & Document Distribution Solutions processing $75+ billion annually for 125,000+ ACH clients.

Insured & Audited

NatPay is insured through three major insurance carriers, and uses a third-party accounting firm to perform annual audits of its records.

Compliant

NatPay is  HIPAA compliant, and a SSAE 16 (SOC 1) Type 2 examined organization for both ACH and Document Distribution Solutions.