Customer Support – Direct Deposit FAQs:
Q. What is the deadline to transmit my payroll?
Q. What is the National Payment phone number I use to transmit?
Q. Where do I go to upload my file via the internet?
Q. When I upload my file using WEB Direct Deposit I get a message telling me that my file is not a valid National Payment file?
A. Check the file size of the file your are attempting to upload and make sure that the file size is greater than zero bytes. Make sure that you have selected the correct option under the "Type of payroll files to send" drop-down menu under WEB Direct Deposit. Also, double check that you have selected the correct file in which to upload to WEB Direct Deposit. The file names created by your software will vary from software to software. You should know the correct file name of your payroll file and its location on your computer.
Q. I am suppose to receive my reports from National Payment via email, but a few days ago I stopped receiving my reports?
A. The most common cause for this is that the emails you are receiving are now being processed by some type of SPAM filter. Check with your IT department or your ISP to see if your emails are going through a SPAM filter. If they are, see if you can have all emails from National Payment "white-listed."
Q. What is the deadline to transmit my payroll?
A. Files must be uploaded to National Payment by 7:50 p.m. ET to be processed that day.
Q. What is the National Payment phone number I use to transmit?
A. The NPC phone number to transmit data is 1-800-846-3968.
Q. Where do I go to upload my file via the internet?
A. We have two sites you can go to: www.webdirectdeposit.com or www.webdirectdeposit.net.
Q. I keep getting an "unsuccessful connection with National Payment" message when transmitting via modem?
A.
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Check to see if the phone line has a dial tone.
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Check your baud rate in the software you use to transmit to National Payment Corporation. If the baud rate is 9600 or below, find out if your modem will handle a higher baud rate, and set it higher. If your baud rate is at the highest rate you can choose, lower it.
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Check the phone number and make sure it is correct. If you need to dial a prefix like (9) nine before dialing make sure that it is there and that there are no (-) dashes in the number. Also add a (,) comma after the prefix and (1) one in the 800 number.
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Reboot the computer and if you have a external modem turn it off then back on.
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If you have another computer with a modem – give it a try.
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